Refunds & Returns Policy

We are sure you will be happy with your order, but if you are not satisfied with your purchase we are able to process a refund for the items as long as we are notified within 14 days of you receiving the goods subject to the conditions set out below. 

 

To request a refund or exchange please email zero-waste@echho.co.uk with your order reference number, the name of the items you would like to return and the reason for the refund/exchange.

 

We will provide you with the returns address to post back your items.

 

If the refund is due to shipping error or damaged goods, we will cover the cost of returning the item. In all other cases you are responsible for the cost of sending the item back.

 

Please note that items must be unused and returned in the original packaging.

 

Orders purchased with gift vouchers are refunded through voucher amount rather than cash. 

 

Sealed products which have been opened, e.g. beauty products and hygiene related products as well as gift vouchers and made to order/personalised products are not suitable to be returned unless faulty. 

 

Once a refund has been approved, you will receive the appropriate amount within 14 days of the item being received back. For an exchange, you will receive the item in the normal delivery time.